Tips for building a great customer service experience for your small business.

I was at a store recently when a woman walked in to buy a gift. She decided on a box of wine, took it to the counter and asked that it was wrapped up. Each of the service agents at the counter gave each other that ‘definitely not me’ look. One was too busy, one said she couldn’t wrap gifts, one just wouldn’t be bothered. The exchange was both funny and irksome to watch.

In our last post, we mentioned that one of the metrics to track growth in your growing business is how loyal customers are to your business. Here, we discuss hacks to help you keep your customers coming back because at Triift Africa, we understand that people are at the heart of every business, serving them beautifully is the only route to decent profits and business sustainability.

Know Thy Customers

Like Glass

Go Over and Beyond

Good manners can save your business

Be polite in dealing with your customers, train your staff to do same. Keep your emotions in check even if they are wrong. When you have made a mistake, apologies are good but making efforts to redress the problem is even better. People appreciate the effort and how far you are going to make sure it’s all smiles and warm hearts.

Most importantly, Add Value.

People pay for your products not your smiles. Customers will always come back when they get value for money spent.

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